Claims Service of the Year Finalists 2009 17/07/2009

We are pleased to pronounce that Martinez & Partners has been shortlisted for the UK Broker Claims Service of the Year award.

Over the years, we at Martinez & Partners have constantly strived to make the handling of claims easier for our clients. When we began working within the Self Drive Hire arena some years ago, it was clear that the lack of claims management went a long way to increasing clients’ premiums and creating bad feelings between the client and their Broker or Insurer. The realisation that offering a solution that dealt with these unusual claims issues would put us significantly in front of our competition, meant that we made it our priority to solve.

We believe that we offer a first class claims product, bespoke for a specialist industry. Over time, we are confident that we will save the Insurers who choose to support us, at least 25% on the overall cost of a claim that is handled through our fleet management team. In the meantime our measure of success has to be our customer feedback and this doesn’t come any better than in the form of a 100% renewal rate.